Job Description

Company Overview:

Party City is a global leader in the celebrations industry, delivering joy and inspiration to

customers across more than 70 countries. As North America's largest party goods retailer, Party

City is the go-to shopping destination for every type of celebration, offering an extensive and

innovative selection of products at exceptional value.

With a strong omnichannel presence, Party City continues to grow its eCommerce

business, PartyCity.com, while the company’s over 700 company-owned and franchise store

locations across North America remain an integral piece of their business to allow consumers to

experience their products first-hand. The company also operates Amscan, a premier designer,

manufacturer, and distributor of celebration products including décor, tableware, costumes, and

accessories.

Headquartered in Woodcliff Lake, N.J., with additional locations in the Americas and Asia, Party

City is committed to helping customers create unforgettable moments for every occasion.

 Job Overview:

The Workforce Management (WFM) Manager is responsible for overseeing all aspects of workforce planning and scheduling to ensure the efficient and effective utilization of retail team members. This role supports store and field leadership by acting as the business administrator of the UKG (Kronos) workforce management platform. This individual will develop creative solutions for maximizing the value of our UKG (Kronos) WFM system while acting with a people first approach to balance the needs of our more than 10,000 team members with meaningful business benefit.

 Responsibilities and Duties:

1. Workforce Planning:
   • Develop and implement workforce management strategies to meet the business needs of the retail operations and build into retail WFM system.
   • Analyze historical data and trends to forecast future staffing requirements.
   • Collaborate with store managers and HR to determine optimal staffing levels based on sales projections and operational goals.
2. Scheduling:
   • Support business and system requirements that enable the ability for systemic creation and maintenance staff schedules that align with labor budgets and business demands.
   • Ensure WFM system supports schedules that are compliant with labor laws and company policies.
   • Manage and support WFM system features such as, shift swaps, time-off requests, and other scheduling adjustments to work as expected for store level use.
3. Performance Analysis:
   • Monitor and analyze key performance indicators (KPIs) related to workforce management, such as labor cost, productivity, and employee utilization.
   • Generate reports and provide insights to field leaders and senior management on workforce performance and opportunities for improvement.
   • Conduct regular audits to ensure scheduling accuracy and compliance.
4. Communication and Collaboration:
   • Serve as the main point of contact for all workforce management inquiries from store and field leadership.
   • Facilitate feedback sessions with end-users to review support needs, system performance, and future enhancements.
   • Work closely with HR to support recruitment, training, and employee engagement initiatives as corresponding impact on the WFM system.
5. System Management:
   • Maintain and update workforce management systems and software.
   • Provide training and support to store managers and staff on the use of scheduling tools and systems.
   • Identify opportunities to enhance system functionality and efficiency.
6. Compliance and Policy Adherence:
   • Ensure all scheduling practices comply with labor laws and company policies.
   • Stay informed of changes in labor legislation and update policies and procedures accordingly.

The right individual:

• Takes the initiative to create a solution because there’s a problem that needs solving
• Can influence non-direct reports and lead both peers and partners in pursuit of a goal
• Is curious and a quick study, able to easily gain familiarity with new concepts and ideas
• Is comfortable with data, the technical side of things and operates with an analytical approach
• Has the ability to both leverage expertise and learn to continuously improve the behind-the-scenes configuration of a complex software solution
• Has deep familiarity with the operations a retail organization, knows the intricacies of the business and can help to build a solution which aligns to both the needs of our team members and the needs of the business
• Is able to organize and juggle a large number of parallel activities, undertaking both direct tasks and following-up with cross functional partners to indirectly accomplish tasks
• Is excited about leading an initiative to bring Party City into the 21st century and building a tool which will add value to each team member in every store