Job Description

Responsibilities and Duties

The RVP oversees and drives the financial and operational success of multiple districts within a designated region. This role ensures districts and stores exceed sales targets, build high performing teams, deliver exceptional customer service, and maintain high merchandising & operational standards. The RVP develops and executes strategic plans, manages budgets, and leads a team of district managers to achieve company objectives in their region.

Customer Experience

• Views the business through the customer perspective and makes decisions aligned to customer needs.
• Ensures exceptional customer experience standards are maintained across all districts and stores. 

Team Leadership & Development

• Recruits, educates, and develops district managers.
• Fosters a culture of fun, recognition, and celebration.
• Provides frequent feedback to district managers and store teams. 

Financial Oversight

• Manages regional budgets.
• Reviews financial reporting to identify opportunities and implement corrective actions.
• Ensures compliance with financial policies and procedures. 

Product & Merchandising

• Knows the market, competition, and product assortment within districts and stores.
• Ensures consistent merchandising presentation and adherence to brand standards. 

Operational Management

• Ensures all districts and stores adhere to company policies and standard operating procedures.
• Manages risk and implements asset protection strategies. 

 Leadership Accountability

Identifies strategic goals; steers an organization with strategic visioning and definition.

• Accountable for the region’s sales and profitability
• Regularly interacts with senior leadership 

 Problem Solving

Creates and executes strategies to meet business/functional goals; leverages stakeholder expertise to determine and assign responsibilities for achieving objectives. 

• Identifies and resolves the most complex problems.
• Works with stakeholders to understand problems and implement solutions.
• Uses judgment to identify and resolve day-to-day problems.

 Functional Knowledge

Leads the development of an organization’s long-term needs, strategy, and direction; direct, plan, and coordinate operational activities.

• Requires in-depth internal and external retail industry knowledge
• Understands and applies applicable laws, procedures, and practices within geography

 Influence and Collaboration

Impacts broader organization performance

• Influences others internally and externally, including customers, senior leaders, suppliers, or vendors to achieve results
• Guides, influences, and persuades others to achieve employee, customer, and business objectives
• Creates a collaborative environment 

 Business Acumen

Demonstrates a comprehensive understanding of the business and the various factors impacting success; requires financial literacy, strategic thinking, market insight, and decision making.

• Is a subject-matter expert
• Applies knowledge of market dynamics, customer needs, and industry trends to business leadership and problem solving
• Navigates complex business environment and makes decisions based on holistic understanding of the business